Features and Pricing

$10 per month

Envoy is priced based upon usage. The cost
is $10 per month for each thousand tickets opened.

Envoy Features

Case Management

Manage all of your support in one single location. Add, edit, assign, resolve and track progress on cases.

Case Management FAQ »

Time Tracking

Turn your support time into billable hours by tracking the time you spend fixing issues and replying to customer emails.

Timesheets FAQ »

Sensible Limits

Your costs are based only on how many tickets you need. You have unlimited users and unlimited clients.

Users and Clients FAQ »

Wiki

Manage team documentation, customer details, track sales leads and collaborate with your team.

Wiki FAQ »

Restricted Client Access

Allow your clients access to just their tickets, so they can add new items and update issues.

Users and Clients FAQ »

API

Integrate Envoy with your other applications (including invoicing, CRM and version control).

API FAQ »

And all this, as standard!

  • Simple case statuses
  • Full history for every case
  • Case attachments
  • Estimated completion dates
  • Case deadlines
  • Organise cases with tags
  • Email spam filter
  • Log time to cases
  • Private cases
  • Private case updates
  • Email notifications
  • Customisable emails
  • High quality search engine
  • Savable views (case lists)
  • Integrated company wiki
  • Wiki access control
  • Automated daily backups
  • SSL security
  • Multiple timezone support
  • Custom domain name
  • Customisable interface
  • Customisable priorities