Features and Pricing
$10 per month
Envoy is priced based upon usage. The cost
is $10 per month for each thousand tickets opened.
Envoy Features
Case Management
Manage all of your support in one single location. Add, edit, assign, resolve and track progress on cases.
Time Tracking
Turn your support time into billable hours by tracking the time you spend fixing issues and replying to customer emails.
Sensible Limits
Your costs are based only on how many tickets you need. You have unlimited users and unlimited clients.
Wiki
Manage team documentation, customer details, track sales leads and collaborate with your team.
Restricted Client Access
Allow your clients access to just their tickets, so they can add new items and update issues.
API
Integrate Envoy with your other applications (including invoicing, CRM and version control).
And all this, as standard!
- Simple case statuses
- Full history for every case
- Case attachments
- Estimated completion dates
- Case deadlines
- Organise cases with tags
- Email spam filter
- Log time to cases
- Private cases
- Private case updates
- Email notifications
- Customisable emails
- High quality search engine
- Savable views (case lists)
- Integrated company wiki
- Wiki access control
- Automated daily backups
- SSL security
- Multiple timezone support
- Custom domain name
- Customisable interface
- Customisable priorities